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Support Policy

Last updated

To receive technical support assistance, you need to have a valid purchase code.

How to Get Your Purchase Code

  1. Log in to your ThemeForest account

  2. Go to yourΒ DownloadsΒ page

  3. Find PestAnnihilate theme

  4. Click on the DownloadΒ button

  5. SelectΒ License Certificate & Purchase CodeΒ (or check the guide below)

πŸ“–Β Detailed Guide:Β https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-

⚠️ Important: What We Support

Supported Not Supported
βœ… Theme installation ❌ Custom modifications/coding
βœ… Demo import assistance ❌ 3rd party plugin conflicts
βœ… Theme features & options ❌ Custom CSS beyond theme options
βœ… Bug fixes ❌ Integration with non-recommended plugins
βœ… Basic Elementor compatibility ❌ Elementor addon issues
βœ… Meta Box integration ❌ Other custom field plugins
βœ… Documentation clarification ❌ Server configuration issues
βœ… Pre-sales questions ❌ Hosting problems

PLEASE NOTE:Β As authors of this theme, we provide support only for theme-related features. We do not provide support for:

  • Additional customization

  • 3rd party plugins integration (except those we developed)

  • Compatibility issues with unapproved plugins

Exception:Β Support is provided for plugins we have developed and integrated ourselves.

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